Support

How to get help

Send your request through the support form:

https://wholesale-theme-docs.pages.dev/support/

We reply within two business days.

What to include

Include these details. They help us answer faster.

1. The name and version of the theme. The version is in the changelog. The first release is 1.0.0.
2. The address of the page where the problem happens.
3. What you expected to happen.
4. What happened instead. Copy any error message word for word.
5. The steps to repeat the problem.
6. The device and browser you used, for example a phone and its browser, or a desktop browser.
7. Your Shopify plan. This matters for B2B features. See B2B.
8. A screenshot, if it helps.

Do not send passwords, payment details or customer personal data in a support request.