FAQ

The search does not read the part number metafield. Store the part number as the variant barcode or as a product tag. Then the search finds it. The metafield still shows the part number on the product page. See Product data.

2. How do I show prices without tax?

Turn on Show second tax price in Theme settings > Prices. Enter your rate in Tax rate. The second price is an estimate from that rate. Shopify's tax settings set the real tax at checkout. Check the rate with your accountant.

3. Can guests see prices?

Yes, by default. To hide prices from guests, set Trade price visibility in Theme settings > Trade and B2B to Signed-in customers only. Guests then see a sign-in link instead of prices. This hides prices on the page. It does not secure them. See B2B.

4. How do I set a minimum order?

With native B2B, add a minimum quantity rule to the product in the B2B catalog. Shopify enforces this rule.

Without native B2B, add the minimum to the Minimum order metafield on each product. The theme shows the minimum and applies it in the quantity box. It does not apply it in checkout.

5. Why are filters missing on a big collection?

Shopify hides filters on a collection with more than 5,000 products. A store can also have at most 25 filters. Split large collections into smaller ones and use the category tree to move between them.

6. How do I add a data sheet?

  1. Upload the PDF in Shopify admin under Content > Files.
  2. Open the product. Add the file to the Documents metafield (custom.documents).
  3. Make sure the product page has the Documents block.

The file shows as a link with its type and size.

7. Does it need apps?

No app is needed for the features in these pages. A product rating needs a product review app, but ratings are off by default.

8. Does it work on Basic?

Yes. The theme works on Basic and on higher plans. Native B2B features, such as companies, B2B catalogs, quantity rules and volume pricing, are available on Basic. Sales staff permissions need Grow or a higher plan. See B2B.

9. How do I translate it?

Use Shopify's translation tools in Settings > Languages for your content and for the theme text. The theme text is kept in its locale files. Some labels in the trade sections are not yet in the English locale file, so check those labels after you install the theme.

10. How do I keep my changes when updating?

The files in this version do not describe an update process yet. Before you change the theme, duplicate the live theme in Online Store > Themes. Write down your settings and your product data field names. Check the changelog before you move to a new version. See Changelog.

11. Why does the quick order pad say a SKU is not found?

Check the spelling of the SKU. Try the barcode instead. A part number is found only when it is stored as the barcode or as a product tag. Check that the product is published to the Online Store sales channel. See Quick order.

12. Why can a company buyer not see company prices?

Check these four things:

  1. The buyer is signed in with a customer account.
  2. The buyer belongs to a company, and the company location has a B2B catalog assigned.
  3. Your store uses new customer accounts.
  4. Native B2B is set up. Without native B2B, the theme shows the normal prices.

13. Why does a quote request not reach me?

Check that Enable quote requests is on. Check the store contact email address in Shopify admin under Settings > Store details. Then check your spam folder. See Quotes and re-order.

14. Why does the re-order page show no orders?

The buyer must be signed in to the account that placed the orders. Orders placed as a guest do not appear. The store must use new customer accounts. See Quotes and re-order.

15. Why does the table not show my specifications?

Check three things:

  1. The collection has Specification columns set, or its custom.table_columns field lists the names.
  2. The product has a Specifications field with a valid JSON object.
  3. The names in the columns match the names in the JSON exactly. See Collections and search.